SHIPPING & RETURNS
Due to the current Covid-19 Global Pandemic, delays in shipping are to be expected. The impact of this virus has severely affected delivery times, both here and from overseas.
Australia Post are currently affected by high volumes as we have increased our online shopping while trying to stay at home and stay safe.
Thank You for your patience while we endeavour to get your squishy goodies to you as soon as we can.
PROCESSING & SHIPPING
Once payment is received, all orders are cross-checked, packed with care, sprinkled with magic and shipped via Australia Post.
YOUR CHOICE OF SHIPPING RATES WITHIN AUSTRALIA
- FREE LOCAL Pick-up
- FREE SHIPPING on orders over $100
- $12 Flat Rate Standard Shipping on all orders under $100
- $18 Flat Rate Express Shipping 0-2kg
- $38 Flat Rate Express Shipping 2-5kg
- $58 Flat Rate Express Shipping 5kg+
PROCESSING YOUR ORDER FOR DELIVERY
When you place an order with Yarn Magic, our utmost care and swiftness will get your parcel to you as fast as possible... like magic.
MONDAY - THURSDAY: Orders placed before 2pm AEST, will dispatch next business day - where possible (please allow 1-2 business days to receive a shipping notification).
FRIDAY - SUNDAY: Orders will dispatch the Monday of the following week.
Generally, local pick-up will be processed and ready for pick-up within 24hours of receiving your order.
You can pick up from 4 Chin Ct Berwick 3806 between;
MONDAY - FRIDAY: 9:30-1pm or 4-6pm AEST
SATURDAY: 10-2pm AEST
(I'd prefer if you'd specify a general time, just a quick sms is fine 0432993885).
Covid Compliance: Please make sure that you maintain a social distance of 1.5m picking up your order (in accordance with the Chief Health Officer's Mandate).
Alternatively, you can sms request that I leave your order outside my front door (hard door closed) and collect it that way.
IF you are feeling sick or unwell, please DO NOT come, contact me to arrange for another time to collect your order.
REFUNDS, RETURNS, EXCHANGES
If you experience any issues with the product, please contact me via email and I will be happy to discuss your issues.
Any request for a return, should be discussed prior to the return of the item in question.
Refunds & Returns are accepted within 30 Days due to faulty or wrong product being sent, NOT for 'Change of Mind', so please choose carefully.
To be eligible for a return;
- The wrong product was sent in error - the correct product will be exchanged or you will be issued a refund
- The product is faulty - the product will be exchanged or refunded
- Your item must be unused, in the same condition that you received it, with the original label and must also be in the original packaging
- NO returns on PDF downloads, patterns books, magazines or Yarn Magic branded items
- NO returns on sale items, these items cannot be exchanged either
- NO returns if you change your mind, pick the wrong colour or the wrong size - please choose carefully
To complete your return, you are required to provide a receipt or proof of purchase (invoice/order number).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund is given as an exchange of product or refund of purchase price only - initial shipping costs not included.
Exchange will occur when the faulty item has been returned, received and inspected.
If you are shipping an item over valued $75, you should consider using a shipping service which provides tracking and/or purchasing shipping insurance, as there is no guarantee that we will receive your returned item.
Return Address: Yarn Magic, 4 Chin Ct, Berwick, VIC, 3806
It is at the discretion of Yarn Magic if a refund will be provided.